Shipping and Return Policies

Pre-Order Policy

Please note that my pre-order period will start March 18 and go until March 28.

You will purchase pre-order items in full, but they will not be shipped immediately. Pre-orders will begin shipping at the beginning of April.

It is recommended to place a pre-order to:

  • Help me (the artist) know how much stock to purchase
  • Ensure your order is filled as limited stock will be available after the pre-order period
  • Aid in timely delivery and preventing possible delays due to restocking.

If your order includes other items that are not pre-order, they will ship together with the pre-ordered items unless otherwise arranged.

If purchasing a pre-order item, this means that you have read the policy above and agree to the terms outlined above. 

If you have any questions or need assistance with your order, please feel free to contact me via the Contact Form or email me at contact@sarahyanceystudio.com!

Shipping Materials & Rates

All orders are packaged with care using eco-friendly materials - read more about my shop’s eco-friendly practices here.

USA Shipping: I currently offer $5-10 flat rate shipping (weight dependent) and tracking number is provided so you can keep tabs on where your package is at!

International Shipping: Is currently paused due to the rapidly changing policies surrounding import/export tariffs around the world. I hope to reinstate this soon!

Shipping times:

As of March 2025, you can expect to receive your order within: 

  • Within the USA: 1-3 weeks of the date of purchase. In general, this also depends on how far you are from New Hampshire!

Please keep in mind that I'm a one-woman operation and so depending on the busy periods of the year, it may take me longer to ship items!

Returns

Returns are not accepted, but I will always do what I can to make things right for any lost, damaged, or incorrect order. If your order was damaged, lost in transit, or you were given an incorrect item, please reach out for help within 7 days of receiving your order using my Contact Form and I'll get back to you as soon as possible!

Thank you for being a part of this creative adventure!

In general, if you have any questions or concerns, check my FAQ page to see if your question has already been answered! If not, please feel free to check out my Contact Form to send me a message!